Question 1

How do I book an appointment?

Accepted Answer

Submit an appointment request online or contact the clinic by telephone. Your appointment is confirmed only after the clinic provides a specific date and time.

Question 2

What if I do not know which service I need?

Accepted Answer

Contact our clinic team and explain what kind of support you are looking for. We can help you identify an appropriate starting point without attempting to diagnose your concern.

Question 3

Do I need a referral?

Accepted Answer

Most self-funded appointments do not require a referral. Your insurer may require one before approving coverage, so check your policy before booking.

Question 4

Can I have a video consultation?

Accepted Answer

Selected services and follow-up appointments are available by video. Some concerns require an in-person examination, and the clinic will explain this when arranging your appointment.

Question 5

What should I bring to my appointment?

Accepted Answer

Bring photo identification, an up-to-date medication list, relevant medical records, and your insurance details where applicable.

Question 6

How early should I arrive?

Accepted Answer

Please arrive approximately ten minutes before an in-person appointment, particularly if this is your first visit.

Question 7

Are the clinics accessible?

Accepted Answer

Both clinics offer step-free access and accessible consultation facilities. Review the individual location page or contact the clinic to discuss a specific requirement.

Question 8

Do you accept private health insurance?

Accepted Answer

Practice works with selected insurers. Coverage depends on your policy, so confirm eligibility, referral requirements, and authorisation with your insurer before attending.

Question 9

Can I pay for my appointment myself?

Accepted Answer

Yes. Self-paying patients are welcome. The clinic will explain known charges before your appointment or treatment.

Question 10

What happens if I need to cancel?

Accepted Answer

Contact the clinic as early as possible. Late-cancellation or missed-appointment fees may apply according to the terms supplied with your confirmation.

Question 11

Does Practice provide emergency care?

Accepted Answer

No. If someone is seriously unwell or in immediate danger, contact the local emergency service immediately.

Question 12

How will I receive test results?

Accepted Answer

Your practitioner will explain how and when results will be shared. Contact the clinic if an expected result does not arrive within the timeframe provided.

Frequently asked questions

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