Everything you need for a straightforward visit
Find practical guidance about booking, preparing, prescriptions, results, referrals, cancellations, and urgent care.
New patients
New patients can request an appointment online or contact the clinic team by telephone. You do not need to know exactly which practitioner you need before getting in touch.
We may ask for basic health and contact information before your first appointment so the practitioner can prepare appropriately.
- Choose a service or ask our team for guidance
- Select your preferred clinic and appointment format
- Provide accurate contact information
- Wait for confirmation from the clinic before attending
Preparing for an appointment
Bring an up-to-date list of medications, details of allergies, and relevant test results or clinical letters. Write down your main concern and any questions you want to discuss.
Arrive approximately ten minutes early for an in-person appointment, particularly if this is your first visit.
- Photo identification
- Medication and supplement list
- Relevant reports or test results
- Insurance details where applicable
- Questions you want to ask
Prescriptions and renewals
Prescription requests require appropriate clinical review. Some medicines can be renewed after a record review, while others require an appointment or monitoring.
Request regular medication before your current supply runs out. The clinic cannot guarantee same-day processing.
Test results
Your practitioner will explain how and when results will be shared. Processing times vary depending on the test and laboratory.
Contact the clinic if you have not received an expected result within the timeframe provided. Do not assume that no news means a normal result.
Referrals
When specialist assessment or further investigation may be helpful, your practitioner will explain the reason and available referral options.
Referral acceptance, waiting times, and insurance coverage are determined by the receiving provider and your insurer.
Cancellations
Contact the clinic as early as possible if you cannot attend. This allows the appointment to be offered to another patient.
Late-cancellation or missed-appointment fees may apply. Review the terms supplied with your booking confirmation.
Urgent and emergency care
Practice does not provide emergency care. If you or someone else is seriously unwell or in immediate danger, contact emergency services.
For an urgent concern that is not life-threatening, contact an appropriate urgent-care provider or telephone health-advice service in your area.